These Terms and Conditions were created by BuyMBparts.com to show our valued customers that we are truly committed to helping you get the best deals on Mercedes Benz parts anywhere. We have gone to great lengths to make our Terms and Conditions as straightforward as possible by showing how BuyMBparts.com ships items and processes returns. Here is also where you can find out how to contact us with any questions you may have regarding an order or an item.
- Delivery Time
- Payment Methods
- Handling Fee
- Return Policy
- Merchandise Return
- Refused Shipments
- Damaged Shipments
- Order Cancellation
- Order Error
- Clearance Items
- Partial Shipments
- Copyright & Trademark
Most orders process within twenty-four to forty-eight hours at which time your item(s) will be shipped. Once item(s) ship, transit time is generally 3 to 5 business days. Special order items may take longer for processing and in certain instances it may take a few weeks to obtain an item from the manufacturer, in which case you will be notified.
Upon shipment you will receive an email including pertinent carrier information. To provide the best possible service, BuyMBparts.com maintains a relationship with several carriers including: UPS, Airborne Express, and United States Postal Service.
Your credit card will not be charged prior to an item shipping unless it is for a special order or fabricated custom item. If BuyMBparts.com is unable to deliver any item in a reasonable amount of time, your card will be credited for any product not en-route. If you have any additional questions regarding your order, please contact us by email or call 952-353-5163, prompt #2 between 7am and 3pm PST Monday - Friday.
BuyMBparts.com accepts Visa, MasterCard, Discover and American Express credit cards.
Due to the variations in packaging materials, size & weight of obscure items, the initial location of certain items and the purchased item destination; shipping prices may fluctuate up to 6.5% to accommodate these conditions. However, we will never overcharge or unnecessarily charge you for services that aren't needed or warranted.
Warranty & Returns
BuyMBparts.com, LLC. desires to provide the best value to customers while maintaining the lowest prices possible. Accordingly, the following policies are in place:
Every retail item sold is covered by the BuyMBparts.com 14-Day Guarantee. If a customer is unsatisfied with a purchase for any reason, it can be returned within 14 days of receipt. All products returned must be in new condition, in original packaging and are subject to the Return Policy listed below. After the 14-day period, please contact BuyMBparts.com customer service for further instructions.
- All returns / exchanges must be communicated to the sales representative, by phone only, within 7 days of delivery for return merchandise authorization. Returns without an RMA number and authorization by BuyMBparts.com will be not accepted and delivery will be refused.
- No returns will be accepted after 14 days from delivery date. ALL returns will be subject to a service charge of 25% restocking fee. Special order items are not returnable and/or are subject to 35% restocking fee under our discretion.
- Original shipping costs to the customer and return shipping costs are non-refundable.
- All returns must be accompanied by order ID number or RMA number.
- REFUSED SHIPMENTS: Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges and a 25% restocking fee. (35% on special order items) These charges must be paid in full before any future orders will be shipped.
- BuyMBparts.com reserves the right to reject returns on non-defective products. Returns will be handled on a case by case basis.
- If items are not inspected, authorized and documented as damaged upon delivery, those items are not eligible for return.
Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee / 35% on special order. These charges must be paid in full before any future orders will be shipped.
If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to BuyMBparts.com. Upon receipt of the returned damage order, BuyMBparts.com will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods. Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended.
To cancel an order, please contact a customer service representative immediately (Monday - Friday 7AM to 3PM PST) at 952-353-5163. Orders cannot be canceled by email or voice mail. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee. See Merchandise Return above before returning an item after it has shipped.Please Note: Special order items can not be cancelled.
If merchandise not ordered has been received, please e-mail, fax or phone with complete details. BuyMBparts.com will investigate this and work with you to appropriately resolve the situation.
All sales are final on clearance and liquidation items.
- Items can only be returned and accepted according to the BuyMBparts.com Return Policy (see above).
Prices shown and stock available are subject to change without notice. In the event a product is listed at an incorrect price due to any type of error, BuyMBparts.com, Inc. reserves the right to refuse or cancel said line item within the order, or the entire order. In such case, the customer will receive a credit for the canceled amount.
To expedite arrival of products to the customer, BuyMBparts.com reserves the right to divide orders into separate shipments based on product availability. In cases where a portion of an order's items are shipped separately, the customer will not be responsible for any additional shipping fee.
Copyright & Trademark
All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of BuyMBparts.com, LLC or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on BuyMBparts.com, LLC's website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.
All BuyMBparts.com, LLC trademarks, trade names, service marks and copyrights are proprietary to BuyMBparts.com, LLC and can not be used in connection with any product, service or other website or printed material in any manner without BuyMBparts.com, LLC written permission. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.
905 Park Avenue
Minneapolis, MN 55404
Fax Number: 763-273-8623
Local Telephone Number: 763-273-8623
In addition to serving retail customers, BuyMBparts.com.com is also a Full Line Stocking Distributor for a tremendous number of manufacturers. BuyMBparts.com.com provides personalized service, product line expertise, warranty/replacement and low prices to dealers across the country and around the world. If you are seeking a reliable resource to supply auto accessories products BuyMBparts.com.com is a proven supplier. If you would like more information on the Wholesale Business program, please email us at firstname.lastname@example.org or call 763-273-8623. We look forward to talking to you about our Jobber/Distributor Program.